This article describes how to configure and use your preferred remote control solution from within Liquit Workspace, using TightVNC as the example.
All Windows devices on which the Liquit Agent has been installed are listed under Manage, Identities, Devices. The values for Agent version, Platform and Last contact are shown.
NB. If you need to zoom in and search for more device details, Liquit Reporting is what you’re looking for:
You’ve probably noticed the option ‘Remote control’, which gets enabled when you select a device:
Remote control is available selecting a device, but also when selecting a user:
In order to use ‘Remote control’ you to configure a few things first. First you need to decide which remote console software you want to use. That could be TeamViewer, Bomgar (now BeyondTrust), TightVNC, UltraVNC or any other remote control solution. For this blog I’ve used TightVNC.
The TightVNC MSI’s for 32-bit and 64-bit Windows are available in the Setup Store. You can create a ‘TightVNC’ Managed Package similar to other Managed Packages I’ve covered in my Application of the Week blogs.
This managed package can be used to delivered both the TightVNC Server and the TightVNC Viewer to selected endpoints.
The Configuration Wizards for these MSI’s enable you all what’s described in the TightVNC for Windows: Installing from MSI Packages documentation. E.g. which passwords are used for remote controlling devices.
Let’s create a Managed Package for TightVNC in Liquit Workspace using the Setup Store connector:
Then you need to create a ‘Remote Package’ for TightVNC:
Now, after you’ve selected an user or device, click the option ‘Remote control’. This bring in the addressed (both the DNS name and the IP address are listed) of the to be controlled device, click ‘Confirm’.
TightVNC is launched. Click ‘Connect’ to remote control the device: