Customer Success Story:

Rotterdam University

Rotterdam University of Applied Sciences wants to implement its Choose-Your-Own-Device (CYOD) concept by using the latest hardware and software technology. Liquit Workspace proved the solution for offering the hundreds of applications used by the University. 

Rotterdam University of Applied Sciences

Rotterdam University of Applied Sciences (HR) is the second university of applied sciences in the Netherlands and is growing fast. The university has over 39,000 students and around 4,000 members of staff. The study programme offers a wide range of courses in most education sectors. The educational institute was formed following a merger of different schools in the region, initially the HTS in Dordrecht and Rotterdam and the HLO in Delft. Later, in 2003, the University of Applied Sciences for Economic Studies (the “HES”) joined this merger.

State of the art

HR wants to offer its staff laptops which offer the ultimate user experience as well as security in use. In addition, the University naturally wants to boost productivity and promote the interaction between teaching staff and students. To achieve this, it chose state of the art technology: the Microsoft Surface line in combination with Microsoft365. However, there will be an annual evaluation to consider whether other brands should be added.

The University wants to offer its staff personal devices based on a Choose Your Own Device concept. Eric Kerkdijk, IT Architect at Rotterdam University of Applied Sciences: “We consciously chose a CYOD approach. From a selection of devices, our staff can choose one that meets their wishes and needs. This concept also ensures higher customer satisfaction and can help speed up the adoption and use of Office365. For the rollout and management of these new devices, Microsoft offers an amazing solution but the possibilities to distribute applications are still very limited.”

Liquit Workspace works!

Rotterdam University of Applied Sciences has been working with Liquit since switching from Windows 7 to Windows 10 in 2016. Kerkdijk: “We chose Liquit because it allowed us to distribute all the Windows applications. Liquit has a lot of tools which enables you to install absolutely everything on a Windows PC.

Another major advantage of Liquit is that it can distinguish between device, user and location (context aware) so that a user only sees the applications we want him to see. Because the product is made in the Netherlands and we know the people behind the technology, we have great faith in the product.”

When's our turn?

In March 2019, a pilot was launched and partner Netflex helped the University with the technical organisation and project management. In October 2019, the pilot project moved to the control phase. “The initial responses have been very positive,” says Kerkdijk. “Everyone is happy, productivity has increased and there’s better interaction between staff themselves and between staff and students. Over the next three years, everyone who is eligible can choose a laptop.

Our IT department will perform an annual evaluation among staff and students to check whether our (internal) customers are still satisfied with the services we deliver and whether there is anything we can improve on. Time will tell whether satisfaction remains at the current high level, but for now it’s looking good. People are already coming to ask me when it’s their turn.”