An Application Catalog, or App Store, for an end user, should enable them to log in from a single, customizable, web-based portal, with the same look and feel, regardless from which device they connect from, and deliver them their own personal Digital Workspace containing all their applications and services.
The complexity of how the applications are delivered should be masked from the end user, allowing them to simply click on the instantly recognizable icons, and launch the applications, as well as be able to request access to new applications from a list of those available
For the IT teams it means they can simply change the delivery mechanism to suit the users device and location, without changing the user experience – they still have those familiar icons.
The Liquit Workspace delivers not only the single view into an end users ‘world’, but also allows full customization, self-service capabilities, and integration into the external applications and services that organizations use today.
At the heart of any digital workspace solution is it’s usability, and self-sufficiency for the not only the end users, but the corporate IT teams as well.
Central to the end user experience is the ability for them to be able to request the applications, features, and content that they need to perform their daily roles, but also the ability to perform some of the more frequent management tasks, such as resetting their password, and preferably without having to contact the held desk.
With the Liquit Digital Workspace, end users are able to select new applications from an application catalog, or App Store. The request is sent directly to the IT team who approve the request, or they can even automate the approval, and the application is then instantly delivered to the workspace.
End users can create their own personalized workspace, designing their own look and feel of the portal, and then being able to share the workspace with other team members. This allows the IT teams to deliver consumer-style freedom to the end users, being able to lock-down parts of the workspace to meet corporate security if required, and anything in between.
Helpdesk integration is also catered for by being able to integrate into existing helpdesk ticketing systems, giving end users the ability to create support tickets directly from within their Liquit Digital Workspace.
In the modern world of consumerization, end users need the ability to customize their working environments, tailoring them to suit their individual requirements, and the style in which they work. Corporate IT teams are looking to embrace this working style to not only stay competitive, but also to prevent end users from circumnavigating IT, referred to as Shadow IT, keeping an organization secure.
By taking a more user-centric approach, and deploying the Liquit Digital Workspace, IT teams can easily create and deliver corporate applications. Alongside the corporate applications, IT can also provide a personalized catalog for end users to choose and customize their own applications.
When an end user requests a new application or service it can be delivered instantly. Or you IT can create an approval workflow whereby the application/service owner is notified of the request and can either approve or deny the request.
The end user can personalize their workspace by first designing the look and feel of the user interface, changing icon sizes, backgrounds, and colour themes, through to being able to create logical categories to help organize the applications and services.
Liquit also offers a “Corporate Facebook” feature, allowing end users to easily find contact information for their colleagues. Using the contacts functionality also allows end users to create their own internal teams, allowing team collaboration in sharing files, URL’s and other resources and content, enhancing team productivity.
A typical corporate environment will be made up from a multitude of different platforms and applications. Some will be new, some will be delivered from the cloud, and others will be legacy, but by no means less important.
Given this disparate environment, how can you bring all of this together under one unified Workspace?
With the Liquit Digital Workspace, third-party platforms and services can be easily integrated into the Workspace with the Liquit Workspace Connectors feature. Connectors allow you to integrate applications from other solutions such as Citrix StoreFront, other Liquit Workspaces, print services, published desktop and application solutions, as well as SaaS-based solution such as Office365.
If there is not a connector that’s currently available to integrate with your platforms then Liquit have a program for that too, with the Custom Connectors Development Program.
With Liquit, integration is a two-way process. As well as aggregating applications and services into a single workspace portal, Liquit is also able to integrate into your existing help desk ticketing solutions, allowing users to raise their own support cases.
IT has changed dramatically over the past few years, with consumer-led IT out pacing the in-house corporate IT systems. In this consumer-led market end users have become accustomed to using their tablet and Smartphone devices. One of the key drivers behind this is being able to download applications and services that suits and end users personal requirements. At the end of the day it’s call about choice.
With the Liquit Digital Workspace an organization can embrace that same consumer- like experience. The IT team can deliver applications and services to an App Store where users can find the functionality, resources, and content that they need. When the end user requests a new application or service, Liquit will assess the context of the user, such as role, device and location, and then deliver the request immediately via a Smart Icon. This means that when the end user switches to a different device, Liquit will assess the context again and ensure that the functionality is delivered based on that new device.
If an approval is required, an automated approval workflow can be initiated before the application or service is delivered.